How to Close Citibank Account Online

Do you have an account with Citibank? Are you satisfied with the banking services? If not, you can close the account! You may also opt to close the Citibank account if you are not able to access the banking services offered by the bank. You need to follow proper steps without any errors for account closure.

Steps to Follow for Closing Citibank Account Online

Step 1: Before closing the account, you need to withdraw the entire balance in the account. If your account balance is more than Rs 60/-, you will receive a Demand Draft- DD from the bank at your residential address.

Make sure the Account does not have a negative balance and no funds are blocked. There are no active tax saver deposits, DMF, or Demat accounts linked to your account.

Step 2: You need to bring an account closure form from the branch, or you can download the same from the official site of Citibank

Step 3: Fill up the form providing the personal details and account details without any error. Don’t forget to put your signature in the required place. Send the form to Citibank N.A, Mail Room, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68) Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004 by Speed post. You may also visit the branch carrying the letter.

citibank account closure form sample

Step 4: Deposit the letter at the desk and ask for an authorized copy of the letter as an acknowledgment of your request for closing the account. Citibank takes around 2-4 working days for closing the account. Citibank will inform you about successful account closure through the post.

Close Citibank Account via Citibank Helpline number or Live Chat

For account closure, you may call the Citibank bank helpline number 18602102484 and dial +91 2249552484 for calling from outside of India. You can also chat with customer support by visiting here

Connect to a Customer care representative via customer care number or live chat, and tell them you want to close your account. They will verify your account-related info and initiate the account closure. Customer care number and a mailing address for different countries are mentioned below:

Country Customer Care Toll-free Number
Australia 1800252856
Bahrain  80004884
Canada 18002484674
UAE 8000172122
Hong Kong 800908413
India +91 22 4955 2484
Singapore 18002257211
Thailand  001800656196
Europe 08000322484
USA  18002484674
Email [email protected] for pre-account opening queries
Mailing Address India Regular Mail:
Citibank,N.A., PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
Mailing Address USA Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to
this PO Box address.

Important Note: The bank may ask you for the Cheque Book or Debit Card for accepting your request for closing the account. Make sure to carry a valid document as identification proof. You may require depositing it with the application form for account closure.

Though the banking sector witnessed rapid advancements within a few years and introduced several convenient banking services and facilities, Citibank doesn’t provide an option for account closure online. Account holders can expect the introduction of advanced facilities to close Citibank Account online within a few years.

Updated: 4 Sep 2022


  1. In my best interest and lack of depressed services from Citibank/Citibanamex IAM requesting shut down close terminate everything I have with this bank, here’s my email, name, and principal bank account. Please start my process at my request. Thank you

  2. Citibank Service Center
    100 Citibank Drive
    San Antoinio, TX 78245-3214

    Dear Mr. Vasanth Kumar:
    Branch and Client Services

    We are Shiho-Shoshi Lawyer’s Office (Solicitor in Japan) named Juristor International Office in Tokyo, Japan. My name is Mr. Atsushi Sato. I’m one of the staff members in the office. I’m writing this email on behalf of Mr. Hidehito Yamakita, the representative Shiho-Shoshi lawyer in our office. We hope this email will be forwarded to the relevant division in the above addressed branch.

    I’m contacting you this time regarding the account of Ms. Miho Hirose who holds her account in your bank (account number:4981868883 / 49818688919), and have received a request from Mr. Toshiaki Hirose, her heir, to close her account.

    Ms. Miho Hirose has already passed away and we have started the inheritance procedure for her. Since the decedent Ms. Miho Hirose is Japanese nationality, her heirs shall be determined in accordance with Japanese Civil Code. And now, the Japanese family court has ordered Mr. Toshiaki Hirose, her heir, to acquire her account. Therefore, Mr. Toshiaki Hirose will become the party and we will act as and agent

    I’m sure that what I mentioned above has already been transmitted to a person in charge of this matter in the above addressed branch because I have already sent a couple of letters to the above address and received summary portion of the statement of the account owned by the decedent Miho Hirose.

    I have asked a couple of times in my letter sent to the above address to let me know the email address of a person in charge of this matter that I can directly contact or fax number to make the closure of the account owned by the decedent Miho Hirose complete as smoothly and soon as possible, but no matter how many times I have asked to let us know the email address in my letter, all we received are a couple of letters and summary portion of the statement without name who is in charge and direct contact email address on them. Just exchanging letters between someone we don’t know who is in charge of this matter in the above addressed branch will take much more time than exchanging emails to make this matter complete as soon as possible. So Mr. Kuzushi Hirose, a brother of the decedent Miho Hirose, is concerned about this matter of the closure of the account owned by the decedent Ms. Miho Hirose and often asks us how the state of progress regarding this matter, but we are at a loss to be able to answer nothing because no information from you is available, but just send us summary portion of the statement without the name of person in charge and his or her direct email address.So I have been struggling to find some ways to directly and quickly contact someone in charge of this matter, then we have reached this email address.

    You have told us in your letters sent to Mr.Toshiaki Hirose to give you a call if we have any questions, but I don’t think we can do this because of time difference between the U.S. and Japan. We need to stay at our office until late at night that is the last thing I want to do. So all things considered, the best way to complete this matter to meet our client’s need is letting us know the email address who is actually in charge of this case. If you cannot tell us the email address who is in charge of this matter, could you please send something in PDF form that can prove the state of progress regarding the closure of the account let our client know?

    Please find the attached letter from Mr. Vasanth Kumar dated May 30, 2018 and summary portion of the statement from June 1 to June 30 for your reference.

    We do hope you understand our current situation. We look forward to your reply soon.

    Atsushi Sato

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