How to File Complaint in the Union Bank of India Online

Union Bank of India is one of the biggest public-sector banks in India. After its incorporation with Corporation Bank and Andhra Bank, which came into effect on 1 April 2020, the amalgamated entity suits the fourth largest bank in terms of branch network and fifth-highest in terms of business.

UBI now has about 9500 branches after the amalgamation. Four of these are abroad in Hong Kong, Dubai, Antwerp, and Sydney.

With a bank containing such a huge clientele, it’s apparent that at times there can be glitches here and there. To address the same, the bank has come up with online complaints registrations. Here, we would be stating how you can file your complaint with the bank.

Steps to Lodge Complaint in Union Bank of India Online

Step 1: Go to the online complaint form link You can fill this up only if you are a registered account holder of the Union Bank of India.

Grievances Online union bank of indiaEnter your Account number and click ‘OK‘.

Step 2: In the next page, you have to select the category and sub-category of your complaint.

lodge complaint union bank of india online

You will be given a grievance ID, using which you can later track the process of recording your complaint. Finally, describe your complaint and attach supporting documents, and click on the ‘Lodge complaint‘ button.

Your complaint will be lodged successfully. Your complaint reference number will be generated. Kindly note down the complaint reference number for future reference. Using reference number, you can check union bank of India complaint status online in future.


You can also mail or write a letter to:

Chief Grievance Officer (CGO)
Mr Shailesh Kumar Singh
General Banking Operations Department
The Arcade, Tower No. 4,
2nd Floor, World Trade Centre,
Cuffe Parade,
Tel: 022-22178871
E-mail: [email protected]


They have a 24×7 customer care toll free number, and their customers, as well as non-customers, can call the following numbers for their queries or issues


The customer service team responds to the inquiries in 9 different languages. There is an alternative toll-free number given to the customers if they encounter any trouble in calling the above number.


People who enlist in the Pradhan Mantri Jan Dhan Yojana (PMJDY) Scheme have been equipped with a separate toll-free number. They can call at the following number to fix all problems instantly:


The bank gives another number for NRIs, which they can call to get all their questions clarified and issues fixed. A Non-residential Indian customer can approach a Union Bank Customer representative at:


In case none of the above numbers functions properly, they can place a call at: 080-25300175

However, calling this number is liable, and regular call rates apply for this call. People can also e-mail their inquiries, criticisms, feedback, and recommendations at [email protected] to get their issues resolved through e-mail.

Credit card users can reach the customer service team to get aids related to credit cards or the analysis of issues linked with credit cards by calling the following numbers: 1800 22 32 22 (toll-free) or 022-40426008 (charged)

If your grievance is not approached by the bank within 30 days, approach the banking ombudsman. He is a senior official designated by the Reserve Bank of India to provide a remedy against deficiency in banking services, as per its scheme launched in 1995.

All registered commercial banks, regional rural banks, and listed primary cooperative banks included under this scheme. Right now, there are 15 ombudsmen, whose posts are established mostly in state capitals.

Their locations and communication details are on the RBl website. The ombudsman attempts to make a legally binding settlement between both the parties within a month. Still, if a settlement is improbable, it will pass a citation after conceding both the parties to present their cases to him.


  1. Our email complaints to customer care are not even acknowledged, let alone solving this issue. Grievance booking portal always shows ‘invalid request. Try later’ Very worst service in customer care.

  2. Customer care phone no’s are not working. The no’s on many occasions are either switched off or not attended. This is not expected. Complaint on the grievance page does not get recorded. I have been trying to contact you unsuccessfully for almost one and a half-day.

  3. union bank of India’s online grievance portal not working. I have been trying for the last 15 days and after filling in the required particulars and clicking “lodge complaint” getting an “invalid request” message.

  4. I have above noted A/c along with 50L deposits in your branch 35-53, Gijohre, Noida. I visited the said branch which runs in the basement and was injured today in the branch when exiting through the staircase which is quite narrow and dark. IN the said branch fire was occurred in April 2021 and the whole premises burnt badly even inhale bed smell every day. It seems Bank runs in an unhygienic atmosphere and customers became ill. Almost Four to Five months have been passed but neither Bank has taken the decision to renovate the premises. It is quite a troublesome job to reach the bank for any transaction. I would like to escalate the issue, which is in very bad condition, to RBI and H.O.
    I hope from authorities to do the needful immediately so that in future such type of problem could not occur.
    Awaiting your immediate reply.

  5. Very bad behavior and always provided an excuse and wrong information to the customer, executives do not behave well,
    I get atm card 29 June but I can’t generate a pin. and the executive told me, sir, please go to atm and create a pin. And after that when I call then they say sorry we have a software problem u can try after this ďay…and today they called me for 12th July what a bank and what kind services they are provided everyone judge it, it’s not good so plz manage all the executive behavior cs they hold call without any information and they not understand with the customer’s problem they talk angrily and they never resolved the problem of customer they just irritated the customer by hipper words…

  6. Union bank customer care number 7004.972.0.38….70049.720.38…. Atm card block atm card and lock customer care numbers

  7. Bad behavior n misbehaved raised voice the guy distributing atm card in DAV school Haldwani branch Nainital ..he is still unable to give atm card from last 5 months every time different story

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