How to Raise Complaint in Kotak Mahindra bank Online

In Kotak Mahindra Bank, there are different levels at which you can raise complaint online. Of course, you have to start in level 1 and move upwards depending upon your requirement. Generally, people go on to level 2 and onwards when their problem is not solved or do not respond.

The procedures for all the levels to register the complaint in Kotak Mahindra bank

Level 1 

This is the first level, where do you need to complain. No matter how small your issue is, you can file a complaint to Kotak Mahindra Bank about it to get it fixed. This bank is known for its amazing customer service, so do not hesitate to redressal.

There are many ways you can complain at level 1. Filling the online complaint form is not only the quickest but also the fastest method. All the various ways you can complain are as follows:

  • Go to the official Kotak Mahindra Bank website and click on the portal option specially designed so that people can lodge their complaints. There will be a search option where you can type it out or just go to the menu where you will be able to spot it easily.
  • You can go to your net banking app and complain about the inbox option given there.
  • You can contact the bank on their toll-free number 1860 266 2666. This number can be contacted 24/7 so whenever you have a problem you can give it a call.
  • You can also physically go to any branch of Kotak Mahindra Bank to get your problem solved. This way, you can talk to someone to see if an easy solution can be found. In emergencies, this is the best path to choose.
  • You can also choose to write a letter to the bank addressing your problem.

Raise Complaint in Kotak Mahindra bank Online

Level 2

After you have lost the complaint at level one, make sure that you look at the turnaround table that they have created. The turnaround table has a list of how many days it takes to address a particular complaint type. Check-in which category your complaint falls in, and you will be able to understand how many days it will take for your complaint to get addressed. However, in most cases, your complaint will get a dress within 7 days.

If a week passes and your complaint still is not a dress, you can complain at level 2. You can either send an email to their service assurance centre with your problem with the service security number. This option is available on the official website.

You may also choose to download the grievance form and fill it up to send it to the bank. This form is available in several languages like English, Hindi, Bengali, Tamil, Telugu, Kannada, etc. if you are more comfortable in your vernacular, check if the form is available in that language.

Level 3

If 5 days pass after you have a complaint at the 2nd level, you can contact the nodal officer via email, or phone number 8879374983 is given on the official website.

Level 4

In rare cases, even if you do not get back from the nodal officer within five days, you can take your complaint to the principal nodal officer. Their email ID and contact information +91 8879412910 will be available on the official website of Kotak Mahindra Bank.

ServicesContact
Complaint Number1860 266 2666
Nodal Officer Complaint Number8879374983
Principal Nodal Officer Complaint Number+91 8879412910

So these are four levels through which you can raise a complaint in Kotak Bank. Still, If your problem not resolved via these 4 levels, then you can raise a complaint in RBI online.

5 Comments

  1. Don’t send me SMS 24*7 ACCOUNT OPEN ZERO BALANCE, no common sense and disturb people no need to OPEN account your KOTAK BANK. ITS PRIMARY COMPLAINT OTHER THAN THIS COMPLAINT RAISE TO 2ND LEVEL NODAL OFFICER IF NOT STOP SENDING MESSAGE ME

  2. Waste Bank my amount got deducted and it’s showing in closing amount and now it’s showing ECS deduction simply they do other activities.

  3. Good Afternoon

    I have paid all my EMI’s and Dues,
    Kindly update in CIBIL that my Loan is Closed because still, it is showing Active Status in my CBIL,

    Loan Information

    CFB2376970

    CFB2065061

    You can call me on 9664352821

    Regards
    Dilip Bhardwaj

  4. Payase kadar asatana payase aale nahit aani payase kat zale aahe 4500 rupaye complete pan keli keli aahe. Tari yet nahi. Takrar date 26/1/2021 sir 1 mahina zale complete karun payase parat yet nahi. Atm id 49411301 he aahe. Sir hech takrar khup lokachi aahe. Tari maze payase parat karave. A/c-8005655
    Ifce code – MAHG0004409

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