How to Register Complaint in IndusInd Bank Online

Known for its amazing redressal service, the Induslnd bank has created numerous channels to lodge complaints when required. They have created these channels so that whatever issue a customer faces can be properly conveyed to the bank to solve it as fast as possible.

They also know that their customer base is huge, ranging from young people who are more technologically advanced to some who still depend upon the good old-fashioned way. This is why they have options to register a complaint with them like simple online form submission, or even you can personally go to one of their branches to seek redressal.

Various ways you register a complaint in Indusland Bank

There are many different ways you can complain to Induslnd Bank, as mentioned earlier. No matter what your problem is, do not feel hesitant to seek redressal. The bank will surely get back to you and solve your problems within 7 days.

Keep your reference number in hand

To register a complaint, make sure you have your complaint book in hand because you have to keep track of the acknowledgment and reference number after you have used any of the methods of lodging a complaint. This reference number will help you track how the bank is addressing the issue.

Without the reference number, if your problem is not solved within 7 days, you won’t be able to take it to the higher authorities. The bank’s nodal officers won’t be able to help you if you do not if your issue is not solved by representatives of your bank branch near you.

Now that you have understood the importance of the reference number, here are the actual ways to complain:

All Stages to Complain in Indusind Bank

  1. Visit your branch manager and directly seek redressal from them.
  2. You can also contact the general banking official or the executive banking official to solve banking issues.
  3. Customers can dial 18602677777 to raise a complaint on phone.
  4. Remember that if you are an NRI customer of Indus land Bank, you would have to call the specific number for NRI customers. You can get the number from the official website of Induslnd Bank. NRI customers also can logic complaints via email. Use the [email protected] email ID only.
  5. For customers residing in India, you can email at [email protected] to get your problem solved. However, if you are an exclusive memory were then email the bank at [email protected].
  6. If you have the bank’s official app, you will see the special option in the menu to complain. It is very easy as you need to fill in the details and within 7 days your problem will be solved.
  7. If the branch is unable to resolve your issue within 7 Days you can raise a complaint to the head of customer care by calling 1860 267 7777 or emailing [email protected].
  8. You may lodge your complaint relating to Credit Cards by calling at
    18602677777 or Emailing at [email protected].
  9. In case, you do not receive a response within 7 working days, you may escalate to Head – Cards Services by Emailing at [email protected].
  10. In case you do not receive a response from the Head of Card Services or Head of Customer Care within 7 days, you may call/Email the Nodal Officer:E-mail: [email protected].
  11. If your problem is not resolved through the nodal officer within 30 Days, then you can file a complaint to RBI.

Register Complaint in IndusInd Bank

Services Contact
General Complaint Number 18602677777

From Outside India: 022-44066666

General Complaint EMail Indian Citizen: [email protected]

NRI: [email protected]

Head Of Customer Care Email  [email protected]
Credit Card Complaint Number 18602677777

From Outside India: 022-42207777

Credit Card Complaint Email [email protected]
Head of Credit Card Complaint Email  [email protected]
Nodal Officer Complaint Number 18602677777
Nodal Officer Complaint Email [email protected]


If you are a customer of the Induslnd Bank, you face a sort of issue that needs to be solved, do not feel hesitant to contact the bank. This is a matter of your money, so you need to be extra careful with it.

Do not worry, as this band is known for its hospitality and wonderful customer service. Get the problem solved as soon as possible and it will be surely easy for you as there are many avenues for you to complain.


  1. My credit card number 4147524764080 online fraud 22 11 2022 Rs 89000/00 referrnce id no 018780 customer service not responding kindly refund me credit card number amount

  2. My account has been frozen without any reason at all. I have asked for closure of my bank account and refund of money as it is a sham in the name of a Bank.

  3. Very very bad bank. No customer service. Bank is taking a minimum of 90 days to just issue a dues certificate to the customer. Rude and nonprofessional collection team. Very bad experience. If you complain against the collection team then they will intentionally harass you for services.

  4. Want to post the message to our head office this my request all bank holder is don’t do in indus bank fraud bank

  5. Very bad bank indusland and peoples or doing fraud to the costumer..? Want reply answer form bank file case in court

  6. I have joined FD with my mother expired, I am the joint account holder, and I want to withdraw my money, as I need this but they are not letting me take out my money,,I am running daily to the Hapur branch but no use, the bankmanager making me run around necessary I am 75 Ys old man even my health does not allow but they are making demands and harassing me,it is going almost one month, very bad behavior and rude staff

  7. Very bad experience, went to get adhaar card of my grandfather updated. Firstly they had no facilities for senior citizens. Secondly, the person was very rude. He made us wait for an hour, and after an hour refused and said come on Monday. He lied about tokens and initially said he will do our updation in the next turn, however, then he started shouting and saying its token-based system here. I can’t do anything

  8. Respected sir i’m not spent my c/card since 3monthe but c/care call me 8000 pay but I’m not use the card pls solve the problem

    • Mera credit card ka complete he me customer care me call karti hu but no reply. At all credit card ka pura payment kardiya firbhi muje payment ke liye msg ate he

  9. Mere balance kiyon kata gaya hai hai gujrawala twone wale nahi bata rahe hai……a/…015973125…pls provide the full details to me

  10. My complaint is about my Late Brother saving Account in Indusind Bank in Imphal Manipur, it’s almost 2 years that I had submitted all the required documents which the bank asked to date they had not taken any interest in and not responded kindly tell me what to do next. Thank you

  11. credit card number 41475244333123
    I do not see this membership and if i have come without knowing then cancel this membership
    my mobile number-98259602

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