How to Raise Complaint in ICICI Bank Online

ICICI Bank is one of the leading banks in the Indian Private banking Sector. It offers excellent banking services and gives high efforts to satisfy its customers by all means! Do you often transact with the bank?

You may have an account or may not have one with ICICI Bank, but it is likely to face troubles while making transactions or accessing any other services.

If you encounter any grievance, it is your right to raise a complaint in ICICI Bank and report about your problem. To report your problem, you need not visit the bank. You can object to ICICI Bank online.

Steps to Raise a Complaint in ICICI Bank Online

Open your web browser and visit the official website of ICICI Bank https://www.icicibank.com. Move down the bottom of the webpage and search for Compliments and Complaints link under Others section.

Click on it, and you will get guided to the internal page of Customer Feedback. Scroll to find Complaint section and click on Send Complaint button. You will get directed to the page where the bank provides different options to submit a complaint.

Note: ICICI Bank offers different levels to submit complaints. Select the level as applicable.

icici bank complaint form

Level 1: First-time Complaint Submission

  • In Level 1, you are allowed to submit the complaint about the first time. You need to click on Email button, and you will get directed to the Grievance page. On this page, you need to fill up the form to submit your request/complaint.
  • In Product/Service section, select the appropriate from the list and Select Complaint Related to as applicable. Now you need to select the type of complaint related to your selection and as applicable.
  • After filling up the credential, you require providing additional details, i.e., Customer name, Account/Application Number, Feedback/Comments, Email ID, and Mobile Number. Now tick mark to authorize ICICI Bank and the representatives to call for query or request.
  • Now click on Submit button.

The bank will analyze your complaint and get back to you to solve the problem.

Level 2: If not satisfied with a first response

  • If you are not satisfied with the first response, go for Level 2. You can click on Download Form button. Fill up the form and post it to the provided address in the form. You will receive a response from the office within four banking days.
  • If you want to raise query/request to Senior Management, click on Submit Query/Request button. You need to enter the Account Number/Application Number. Provide the Complaint Reference number and click on Proceed.
  • You will successfully submit your complaint to the Senior Management of ICICI Bank. The bank will take appropriate actions to address your issues.

Level 3: If not satisfied with a second response

  • If you are not satisfied with the 2nd response, the bank allows you to contact Principal Nodal Officer. Click on Download Form and enter the details as applicable in the form. Send the form to the address as mentioned in the form, and the responsible bank official will reply you within four banking days of receiving the letter.
  • If you directly want to contact the bank officer and report about your problem and dissatisfaction, click on Email button. On this page, you need to enter the Account/Application Number as well as Level 2 Reference number. Click on ‘Proceed’ button.

When you don’t get solutions or active responses from the bank to solve your problem in first and second level, the third level is the only way in which you will directly report about your dissatisfaction and issues to the Nodal Officer. You need not visit the branch unless you fail after reporting on the third level.

20 Comments

  1. The bank is not giving me the service request number in their mail to send the level 2 complaint plz tell me what to do.

  2. Though the phone banking helpline says my debit is open and not blocked,it is rejected when I am using it for online purchases,
    How such foolish things can happen when my debit is in open condition…?…..
    I cannot talk to any bank person orally and I cannot visit any branch as I am a very senior citizen
    VERY VERY POOR SERVICE BY ICICI BANK
    R Natarajan
    Mumbai 400093

  3. I, Dharampal Singh, savings bank account holder of your bank with a/c number.  0351554546  ICICI Bank Rahija Square I.M.T Manesar Gurgaon Haryana, On Dated 21/04/2021 Amount Rs 5000with reference MMT/IMPS/11111411297/NA Ved Prakash/BARB0NANDXX AND And other Transition on Dated  22/04/2021 Amount Rs 5000with reference MMT/IMPS/111209530360/for Narayan lal /BARB0NANDXX , Through  Mobile Banking From our other Bank Account NO., 164100002747 , Bank OF Baroda NAND PO. INTGAON THE.- BISALPUR, DIST- PILIBHIT UTTER PRADESH, I have made a wrong money transfer for an amount of 10000 Rs (Thousand Rupees). Each Rs 5000And Rs 5000 in a/c no 110100002749  in favor of Mr.Rampal Karam, with Same Branch I complain with ICICI CUSTOMER Care  With complaint No. S1744092477
    Many Times  I Call Customer Care They People Always Said That it will Take Forty Days  To Resolve but today I call to customer Care With Madam SWARNE, She Asked The your complaint Closed, 
    So I want to know that What is the System  Without Solve The Customer Complaint How to Closed

  4. On withdrawal from ICICI ATM on 8/5/21 the ATM showed a loopback error that did not deliver cash but the same was deducted from my account which is another bank but the same has not been credited to my account till yet

    • from ICICI Bank customer care number,9064-787, showed a loopback error that did not deliver cash but the same was deducted from my account which is another bank but the same has not been credited to my account till yet

  5. Dear sir
    Kya home loan ke liye aadha ghar banane ke baad home loan milta hai kya ICICI bank me pehle bola document ready karo phir Bolte hai rashid 2 chahiye sare document ready karne ke baad bolta hai ki ghar upper tak uthao phir loan pass hoga are bhai jab ghar upper tak hi utha lunga to home loan kis liye lunga.

    • Dear sir
      Bahut ghatiya service deta hai ICICI Staff Arrah bihar me kuch karo staff name ansul Agarwal

  6. Scroll to find O93392284 Complaint section and click on Send Complaint button.O8927135992 You will get directed to the page where the bank provides different options to submit a complaint. Note: ICICI Bank offers different levels to submit complaints. Select the level as applicable.

  7. I have made a payment of 11000 to icici credit card dues on 9th Feb. But icici bank is saying it as non-payment. I have lodged complaints several times, even coordinated with different people from the bank and collection department.
    After lodged a complaint, the bank asked me to share the transaction details that I shared multiple times in the last 2 month.
    Still, they did not solve it out, and they are adding interest on what I have already paid.
    Now they are not responding to mail. Even I am not able to see any action on this.
    They are simply avoiding the matter.

    It ridiculous Service I have ever seen from Bank.

  8. My imobile Application is not active. I call customer care and talk with them. Please do the same and call me to guide.

  9. ICICI CREDIT CARD CUSTOMER SUPPORT:-083-89.98••O5.62. Sir
    My credit card has been debited by someone for Rs 30000/- & Rs 10000/- on a date at 12.25 PM & 12.26 PM
    and both transactions are lying as un-cleared.
    I have hot listed my card at the toll-free number.
    Please help me to recover my amount.
    Thanks
    B K Agarwal

  10. मेरे द्वारा ऐसे बैंक कार्ड का उपयोग नहीं किया गया फिर भी इस पर बुला रहा है जिसमें मेरा ईमेल पता बताए गए हैं वह भी गलत है कृपया निराकरण करने का कष्ट करें

  11. Rediculous service, never select this bank for a credit card,

    They are charging without delivering credit card and notification.
    Worst service.

  12. I have a current account in ICICI bank Since July 2019, Bank Officer & Bank Manager Given me wrong Commitment that If I have deposit cash in Cash Deposit Machine, Bank will not charge any amount as Cash Handling Charges, Now From Sept-19, Oct-19 & Nov-19 they are charging me Cash Handling & the amount is more than Rs.405000. Now Bank Manager & Bank office telling me from last 4 months that, We have sent mail for approval & you will get your money back. Now frosted from These bank officers.

  13. This is one of the worst banks. The bank has to deduct Rs 34207/- as my EMI, but deducted Rs 44000/- on 05.01.2020. Now the bank is refusing to refund my money of Rs 9793/- with interest. Now they say you should submit request, but why should i. I tell ICICI staff Mrs Tanu (Sector 9 Chandigarh) that amount excess deducted by bank, so refund it, they are refusing.
    Think about how common man money is taken by bank, without informing him.
    I request ICICI Bank to refund me my money with interest, as I am not getting interested on my saving account, even I have to pay interest on the balance with ICICI Bank Excess deducted.
    WORST WORST WORST Bank.
    I request people to not to take Loan from ICICI Bank.

  14. Past 8 months onwards am applying to change my address request till now, there is no response if it is the case it is very difficult to maintain the account in your branch.

  15. I have a silver account in ICICI bank last two months they have detected 2000 rs… Because of not maintained a minimum balance that time I m out of station so I couldn’t able to maintain I just want to close my account.

    • RESP MA /SIR I AM ASHOK KUMAR I HAVE NOT APPLIED ANEY CREDIT CARD IN ICICI CREDIT CARD BANK OR ICICIBANK-4477474539457005 IM NOT RECEIVED ANY CREDIT CARD AND I AM NOT APPLIED IN YOUR BANK BUT WHY IS SHOWING MY CIBIL BUT CREDIT CARD IN SHOWING IN MY CIBIL CREDIT CARD NO IS I HAVE RQQ U KINDLY REMOVE MY CIBIL

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