How to Register Complaint in SBI Online

Each and every bank in India has a procedure to make a complaint through online medium. This saves a lot of time as you do not have to wait on the telephone line or you do not have to visit the branch to get the resolution. State Bank of India is the largest Public Sector Bank in India also has a procedure to make a complaint online. In this article, we have listed the procedure to register an online complaint with SBI.

Before we proceed, it should be noted that to raise a complaint, you should have an account with SBI and in addition to this, it takes about 7 working days for the bank to completely resolve and close the complaint. So here is the procedure.

Steps to Register Complaint in SBI through Online Medium

Step 1: The first step of the procedure is to navigate to the CMS portal of SBI. If in case you do not have the link to the portal, you may click and you will be redirected to the SBI CMS Portal.

Step 2: In the next step, enter the details like Customer Type, Account Number, Name of Complainant, Branch Code, Mobile number, Email ID, Category of Complaint, Product and description. See below sample image:

register complaint in sbi online

Step 3: After entering all the details, you would have to enter the captcha code and then you can click on ‘submit‘ button.

Important Notes: On successful submission of the complaint, you will receive a complaint number and it is important for you to note down the complaint number and keep it safe. You will also receive the number through SMS and Email ID which can also be saved by you.

You can also track the complaint online through CMS portal. You may open link to be redirected to the portal to check the status of the online sbi complaint.

It is surely very easy to check the status of the complaint and raise a complaint online. If in case you need additional support, you may contact the helpdesk by calling on 1800 112 211 or 1800 425 3800. These are toll-free numbers and you can call them and give them the ticket number to seek the status of the complaint.

If in case you feel that your complaint has not been resolved then it is advisable to follow the escalation matrix and in the last scenario, the top level of escalation remains to be the banking ombudsman but remember that the ombudsman is the highest possible level of escalation and you will have to follow the hierarchy before reaching out to ombudsman.


  1. Even I also faced the same situation that the staff’s behavior is very bad at the customer if you have a doubt they don’t clarify but get angry at them.I have given an application for transferring of my account from Assam to my native place on 28 /03/2018 but it was not solved till date.

  2. I purchased a few items from the shop and use my ATM to pay the bill through PoS machine but unfortunately the payment receipt didn’t come out and at the end I have to pay in cash to shopkeeper but instantly I have received the SMS that my account was debited and even in mail also the debited statement was sent. When I told the shopkeeper that money has been deducted then he told that it will be refunded back within 2-3 days in your account.But I was sure that it will not happen so easily I called up sbi customer-care and they told me that my complaint will get resolved within 45 working days. To deduct the money from customers account is so easy but when it comes to refund back it takes 45 working days!. My ticket number is 4118900670. This link is not working properly……so kindly provide other option to track the complaint.

    NAME: Rahul Chauhan (Mumbai Branch) CELL NO: 8291617590
    REPRESENTATIVE OF SBI BANK I APPLIED for THE CAR LOAN ON 05-03-2018 and in the month of April my 1st instalment is due and as discussed with Rahul he says ECS got activate after 20 to 25 days so your 1st first instalment will cut by your salaried account we said ok
    and with the next 5 days, 2nd instalment cut from ECS account bank
    Mr Rahul using the wrong language with us
    I GUESS IT?S WRONG DECISION MADHURA 9833767367 /9819195283

  4. I have recharge my idea no. 7890669102 through net banking on 22/01/2018 and Rs44 was deducted but my mobile number not get recharged. Pl reverse the amount Rs44.

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