How to Register Complaint in SBI Online

Each and every bank in India has a procedure to make a complaint through online medium. This saves a lot of time as you do not have to wait on the telephone line or you do not have to visit the branch to get the resolution. State Bank of India is the largest Public Sector Bank in India also has a procedure to make a complaint online. In this article, we have listed the procedure to register an online complaint with SBI.

Before we proceed, it should be noted that to raise a complaint, you should have an account with SBI and in addition to this, it takes about 7 working days for the bank to completely resolve and close the complaint. So here is the procedure.

Steps to Register Complaint in SBI through Online Medium

Step 1: The first step of the procedure is to navigate to the CMS portal of SBI. If in case you do not have the link to the portal, you may click https://cms.onlinesbi.com/CMS/ and you will be redirected to the SBI CMS Portal.

Step 2: In the next step, enter the details like Customer Type, Account Number, Name of Complainant, Branch Code, Mobile number, Email ID, Category of Complaint, Product and description. See below sample image:

register complaint in sbi online

Step 3: After entering all the details, you would have to enter the captcha code and then you can click on ‘submit‘ button.

Important Notes: On successful submission of the complaint, you will receive a complaint number and it is important for you to note down the complaint number and keep it safe. You will also receive the number through SMS and Email ID which can also be saved by you.

You can also track the complaint online through CMS portal. You may open link https://cms.onlinesbi.com/CMS/Status.jsp to be redirected to the portal to check the status of the online sbi complaint.

It is surely very easy to check the status of the complaint and raise a complaint online. If in case you need additional support, you may contact the helpdesk by calling on 1800 112 211 or 1800 425 3800. These are toll-free numbers and you can call them and give them the ticket number to seek the status of the complaint.

If in case you feel that your complaint has not been resolved then it is advisable to follow the escalation matrix and in the last scenario, the top level of escalation remains to be the banking ombudsman but remember that the ombudsman is the highest possible level of escalation and you will have to follow the hierarchy before reaching out to ombudsman.

20 Comments

  1. SBI online complaint procedures are hopelessly poor. It does not work. Very tedious to fill in and after multi-trial n wasting hours I could not file complaints online

  2. I have opened my Account on 11.06.2018 but yet now the account and ATM does not work.
    When I meet the Jawahar circle branch Jaipur, they told me that aadhar verification did not done. I resubmit my document but the problem is the same. I am govt servant and this is my salary account, month JUNE -18 salaries credited in this account but I cant withdraw. I am in very difficult and facing major problems …………Please do needfull

  3. Several times contacted branch, but nobody to help regarding net banking kit, kit received also shows invalid ID & password. Also, branch manager made me walk four times to branch saying she has no time. Kit received also shows invalid ID and password. I think branch manager has no interest because I have very less balance in my account. Please help me.

  4. Hopeless complaint site. Tried for 3 days but could not lodge complaints. The site seems to be malfunctioning for making complaints online. Maybe a just deliberate attempt at SBI is unable to solve issues.

  5. I PAWAN GUPTA GONE TO SBI RAJINDER NAGAR SAHIBABAD GHAZIABAD FOR DEPOSIT RS3000/- IN MY SAVING A/C THROUGH GREEN CHANNEL ATM, DEALING EXECUTIVE ON DUTY ATTITUDE VERY ROUGH, HIS BEHAVE WAS UN TOUR ABLE FOR ME AND ALL THE CUSTOMER OF THE BANK. MY ACCOUNT NOS IS 30825488383 SAVING ACCOUNTS.

  6. My account was debited by sbi home loan racpc jawahar nagar jaipur branch without any prior information and SMS alert. There were, in fact, no dues pending to pay to sbi despite they deducted amount of Rs 8524 from my account and now i am enquiring about it and they are unable to answer any of my queries, in fact, they are denying for any such transactions they made after showing them the bank statement and detail of amount deduction. The deducted amount is not even fetching any detail in my loan account nor in their any account. After all where my money has gone?

  7. Hi,

    Greetings..!!

    I have had Twenty –Five Thousand Rupees (INR-25,000/) in my account including my last month salary and due to some reasons yesterday evening (17th MAY 2018) when I went to withdraw the amount through ATM, believe me, I was totally stunned, there were only Ninety-Eight Rupees (INR-98/-)in my account, However it should be Twenty Five Thousand (25,000/-) and when I have checked the mini Statement it is showing that the first Transition of Ten Thousand Rupees at a time, again ten thousand and at last Five Thousand has been withdrawn from my saving account on 16th May 2018, and after contacting my home branch, Bank Manager has informed me that the money has been withdrawn at Malviya Nagar in Delhi and the Last Transaction is from Defense Colony Delhi on the same day ILLEGALLY, and believe me I didn’t share the pin or card no.with any one and moreover, how the money could be withdrawn in Delhi while I live in Lucknow.
    Ticket No: UA429242887816

    I AM REALLY CONCERN, IS THE STATE BANK OF INDIA NOT ABLE TO PROTRACT OUR HARDLY EARNED MONEY. HOPE YOU PEOPLE WILL TAKE A PROPER ACTION AGAINST THE SAME AND WILL FIX MY PROBLEM.

    • Ticket Number: UA429242887816

      Product/Services: ATM Unauthorised Txn

      Your Complaint has been routed to Branch: ATM SWITCH CENTRE for immediate redressal.

      Complaint Status/Resolution : Under Process

  8. सर,
    में दिनाक 15/05/2018 को खुर्सीपार नेहरू स्कूल के सामने से ATM के द्वारा RS 3500/- निकलने हेतु प्रकिरिया किया परन्तु रकम निकलने के पहले बिजली कट गया न वहाँ पर गार्ड है न ही इन्वेर्टर बिजली कि बेवस्था है में बिजली आने तक वहाँ पर दो घंटा इंतजार किया बिजली आया पर मेरा न रकम मिला न खाते में रकम वापस आया पुनः मै अपने ब्रांच गया वहाँ प्रबधक से बात किया ऑनलाइन कम्प्लेन करने कहा कम्प्लेन किया एवम प्रबधक को आवेदन भी दिया यह सब करने में मुझे बहुत कठिनाई का सामना करना पढ़ा मेरा स्वास्थ्य भी ठीक नहीं है
    क्रपया मेरी रकम मेरे खाते में जमा करवाए अतिशीग्र मुझे रकम कि आवस्यकता है
    धन्यवाद
    16/05/2018
    NANDKUMAR Online COMPLE NO 4370225944 M NO 8349308286

  9. you must give a timeline for each work how much time it takes to make dd 4 to 5 days
    there should be some motivational training program for all staff in sbi they are masters in not to solve problem of people very bad behaviour of staff, not giving any help

  10. मै सुधीर कुमार गुप्ता पुत्र अशोक कुमार गुप्ता खाता संख्या 31606368909 branch code 2537 बन्द हो गया है इसे चालू करने के लिये केवासी फार्म 23-04-2018 को जमा किया था अभी तक अपडे नही हुआ कृपा कर के मेरा खाता चालू किया जाय आप की अतीत कृपा होगी mobile no 9716349817

  11. Even I also faced the same situation that the staff’s behavior is very bad at the customer if you have a doubt they don’t clarify but get angry at them.I have given an application for transferring of my account from Assam to my native place on 28 /03/2018 but it was not solved till date.

  12. I purchased a few items from the shop and use my ATM to pay the bill through PoS machine but unfortunately the payment receipt didn’t come out and at the end I have to pay in cash to shopkeeper but instantly I have received the SMS that my account was debited and even in mail also the debited statement was sent. When I told the shopkeeper that money has been deducted then he told that it will be refunded back within 2-3 days in your account.But I was sure that it will not happen so easily I called up sbi customer-care and they told me that my complaint will get resolved within 45 working days. To deduct the money from customers account is so easy but when it comes to refund back it takes 45 working days!. My ticket number is 4118900670. This link is not working properly https://cms.onlinesbi.com/CMS……so kindly provide other option to track the complaint.

  13. It’s SORRY TO SAY THAT SBI BANK PEOPLE WORKING PATTERN IS VERY POOR
    NAME: Rahul Chauhan (Mumbai Branch) CELL NO: 8291617590
    REPRESENTATIVE OF SBI BANK I APPLIED for THE CAR LOAN ON 05-03-2018 and in the month of April my 1st instalment is due and as discussed with Rahul he says ECS got activate after 20 to 25 days so your 1st first instalment will cut by your salaried account we said ok
    and with the next 5 days, 2nd instalment cut from ECS account bank
    Mr Rahul using the wrong language with us
    I GUESS IT?S WRONG DECISION MADHURA 9833767367 /9819195283

  14. I have recharge my idea no. 7890669102 through net banking on 22/01/2018 and Rs44 was deducted but my mobile number not get recharged. Pl reverse the amount Rs44.

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