SBI stands for State Bank of India (स्टेट बैंक ऑफ इंडिया) and it is the largest bank in India. The bank is a government-owned entity and it serves millions of Indian customers. SBI was incepted in 1806 as Bank of Calcutta and with various merger and acquisition, the bank is today known as SBI.
The bank has over 24 thousand branches and over 59 thousand ATMs which helps the bank in transacting with the rural as well as urban population. In addition to this, the bank also has about 200 offices in 37 different countries and apart from this, the bank has over 300 correspondents in 72 different nations apart from India.
There are certainly some cases when we have to raise a complaint with the sbi and we might have to follow up with the customer care for the complaint readdress. There is always an option to contact the SBI Customer Care over the phone and track the status of the complaint but it can also be time consuming.
Usually, State Bank of India inform about your complaint through sms and email. Do you know that you can also check the status of these complaints through an online medium? Well in this article, we have discussed the procedure for checking the SBI Complaint Status through online medium.
But before we go through the procedure, let us check out the issues for which you can raise a complaint
Issues for which Complaint can be raised:
When the balance is deducted from ATM but cash is not received.
When the card or the Net banking gets Blocked.
Loss of Credit or Debit Card and Ordering a Replacement.
Raising dispute in any of the transaction.
Not receiving OTP or communications from Bank.
Being not able to log in on the net banking.
Other banking related issues.
Now you are aware of the issues that can be raised with the bank so let us now also check out the procedure of checking the status of the complaint through online medium.
Method 1: Steps to Check SBI Complaint Status through Online Medium
Step 1: The first step of the procedure is to navigate to the complaint management system of the bank. You can navigate to the portal by clicking https://cms.onlinesbi.com/CMS/Status.jsp.
Step 2: Once the website has been displayed, you will notice that there is a space to enter your ‘complaint Ticket number‘. Enter the ‘Complaint Ticket Number‘ in the box and also enter the ‘captcha code‘ along with the complaint number.
Step 3: After entering all the details, click on ‘submit‘ button. The complaint status will then be displayed to you.
This is the easiest way to check the status of the complaint and it hardly takes more than a minute to check the status of the complaint through the procedure mentioned above. It also helps you in saving a lot of time as calling the customer care can take longer because of the queue.
Update: 1 Dec, 2017
Method 2: Know your Sbi Complaint Status by Calling Toll Free Number
To Know status of your request, call to toll free number 1800112211 or 18004253800 with complaint ticket number.
So the next time when you raise a complaint, do ensure to take down the complaint reference number. This would help you in tracking the complaint through an online portal and saving time.