How To Check SBI Online Complaint Status

SBI stands for State Bank of India (स्टेट बैंक ऑफ इंडिया) and it is the largest bank in India. The bank is a government-owned entity and it serves millions of Indian customers. SBI was incepted in 1806 as Bank of Calcutta and with various merger and acquisition, the bank is today known as SBI.

The bank has over 24 thousand branches and over 59 thousand ATMs which helps the bank in transacting with the rural as well as urban population. In addition to this, the bank also has about 200 offices in 37 different countries and apart from this, the bank has over 300 correspondents in 72 different nations apart from India.

There are certainly some cases when we have to raise a complaint with the sbi and we might have to follow up with the customer care for the complaint readdress. There is always an option to contact the SBI Customer Care over the phone and track the status of the complaint but it can also be time consuming.

Usually, State Bank of India inform about your complaint through sms and email. Do you know that you can also check the status of these complaints through an online medium? Well in this article, we have discussed the procedure for checking the SBI Complaint Status through online medium.

But before we go through the procedure, let us check out the issues for which you can raise a complaint

Issues for which Complaint can be raised:

When the balance is deducted from ATM but cash is not received.
When the card or the Net banking gets Blocked.
Loss of Credit or Debit Card and Ordering a Replacement.
Raising dispute in any of the transaction.
Not receiving OTP or communications from Bank.
Being not able to log in on the net banking.
Other banking related issues.

Now you are aware of the issues that can be raised with the bank so let us now also check out the procedure of checking the status of the complaint through online medium.

Method 1: Steps to Check SBI Complaint Status through Online Medium

Step 1: The first step of the procedure is to navigate to the complaint management system of the bank. You can navigate to the portal by clicking https://cms.onlinesbi.com/CMS/Status.jsp.

Step 2: Once the website has been displayed, you will notice that there is a space to enter your ‘complaint Ticket number‘. Enter the ‘Complaint Ticket Number‘ in the box and also enter the ‘captcha code‘ along with the complaint number.

check sbi complaint status online

Step 3: After entering all the details, click on ‘submit‘ button. The complaint status will then be displayed to you.

This is the easiest way to check the status of the complaint and it hardly takes more than a minute to check the status of the complaint through the procedure mentioned above. It also helps you in saving a lot of time as calling the customer care can take longer because of the queue.

Update: 1 Dec, 2017

Method 2: Know your Sbi Complaint Status by Calling Toll Free Number

To Know status of your request, call to toll free number 1800112211 or 18004253800 with complaint ticket number.

So the next time when you raise a complaint, do ensure to take down the complaint reference number. This would help you in tracking the complaint through an online portal and saving time.

61 Comments

  1. Amount deducted but the case didn’t receive from ATM my complaint no-567676.
    Customer care said it will be resolved in 5 working days but 1 week complete. I need my money back urgent basis.

    Amount-6000
    Date 06-04-2021
    Time:-10:15AM
    Withdrawn at BOBB ATM 1RDDLUD0
    My Mobile Number:-720995901

  2. I tried using the BOI ATM at Ranka Colony, Bangalore on 14th Nov and the machine did not dispense the cash. I waited waited waited for at least 5 mts and there was no message or cash dispensed but the transaction just aborted. I did not get any Alert on my registered mobile as well. I had to leave the place because others were waiting in the queue. The next day morning I got the alert saying the amount was withdrawn and account debited. I registered a complaint and the number is 6776879458. They said it would take 7 business days to get a status update. Today when I called them, they say it has been resolved and BOI, the ATM owner, stated that the transaction was successful. I didn’t get the money though. So what are my options? When I insisted on this, the Customer service rep told me to check with my home branch for details. Has anyone had a similar problem and got the money back> If yes, please share the details

  3. I have a question to bank authorities that why they do not take serious action on any COMPLAINT? During ATM money withdrawal I do not disburse money but the sum of 5000 has been dedicated to my A\C. My complaint no.is AT429263587172 and my Ticket no.6463986616.ATM is a machine to help to get their own money by paying charges but to swallow all money is not proper, its like robbery on money which is hard-earned by one. Such fault authority must be punished by a consumer court with 10 multiple penalties.

    • SBI service is worst. They will not respond properly to your complaints, Not even provide you with the ticket number unless you ask for it for the complaints. They are cheaters and robbers. I took a home loan in 2014 and paying the dues almost regularly and paid a lump sum of 5 lakhs once and still have due of 14.5 lakhs after 6 years of payment. Last week I suddenly noticed interest rate and found it was 8.55% so I went to the manager and asked the details like what is the interest rate now when the interest rate was changed. He was not able to answer my simple questions. He told me to meet the field officer and took me to the field officer. I asked the same questions to her . she said now the interest rate is 7%. I asked her how long it is changed? she said for some time. I asked sometime means how long? she said from the start of the corona, I asked her when corona started? she told me to meet the manager again and took me to the manager. I said the service you are providing me is worst. I asked the manager she says the interest rate now is 7%.why you are charging 8.55 %. He said you have to pay rs 5900 for changing the interest rate. I refused and I told them I will close the account in few days and left the bank. I complained to the complaint cell. that too is not providing the complaint number. Next day I noticed bank interest rate reduced to 7.4%. next, I paid the lump sum of 1000000. VERRY VERRY WORST SERVICE FROM SBI. I DONT KNOW HOW THEY ARE SAYING THEY ARE THE TOPMOST NATIONALIZED BANK. IT IS SHAME TO SAY IT IS A NATIONALIZED BANK.

  4. Account debited for ATM transaction of Rs.7000 on 3rd July but cash not dispense. Please provide a solution

  5. 4000 RS is debited from my account by ATM withdrawal but cash is not obtained from ATM on 20 March 2020
    My complaint no – 6273531468

    Please take immediate I have needed my cash

  6. Amount deducted but the case didn’t receive from 21-03-2020 till 04-04-2020. my complaint no-6265552750.
    Customer care said it will be resolved in 7 working day but 2 weeks complete. i need my money back urgent basis.

    Amount-12000
    Date 21-03-2020
    Time-1:30 pm

  7. complaint no -5804057227 500RS HAS BEEN DEBITED FROM MY ACCOUNT 3.9.19 DUE TO ATM PROBLEM COMPLAIN RAISED BUT TILL CASH NOT BACK IN MY ACCOUNT.

  8. My self Mudumba Seetharama Charyulu, my account no. is 52115583087, dated 11 Feb 2019 when I made purchase in MANGALYA FASHION MALL,(POS 079058005720009) used my SBI debit card (no: 5422250007066020) the transaction is failed but the amount was deducted from my account, i call customer care and lock a complaint against this the complaint no. is (5206842141) they said that it will resolve within 45 days but still not cleared. so pls have a look in this case and resolve the same on urgent basis.
    Thank you.

  9. complaint no -5317511952 4500RS HAS BEEN DEBITED FROM MY ACCOUNT DUE TO ATM PROBLEM COMPLAIN RAISED BUT TILL CASH NOT BACK IN MY ACCOUNT.

  10. 11/02/2019 को सुबह 10 बजे मै एटीम से पैसे निकाल रहा था लेकीन पैसा नही निकला और खाते से 2000 हजार कट भी गऐ उसके बाद मै SBI कस्टमर मे कम्पलेन कीया मुझे बताया गया की 7 वर्कींग डे के अन्दर रिजोल्ब हो जऐगा लेकीन अब कोल करने पर बताते है की अभी समय लगेगा आप ईन्तजार करीऐ और ओ हमसे सिधे तरीके से बात भी नही करते है सर मै बहोत परेसान हो गया हु मेरी मदत करो सर जी

  11. complaint no -5184475297 500rs HAS BEEN DEBITED FROM MY ACCOUNT DUE TO 2Feb 2019 ATM PROBLEM COMPLAIN RAISED BUT TILL CASH NOT BACK IN MY ACCOUNT.

  12. I have withdrawn 3000 from my account on 13.1.19 and lodge a complaint on 16.1.19, submitted application on bank branch bengdubi and call on helpline no and my ticket no is 5126795075.still not resolve.

  13. complaint no -AT429249075033 2000RS HAS BEEN DEBITED FROM MY ACCOUNT DUE TO ATM PROBLEM COMPLAIN RAISED BUT TILL CASH NOT BACK IN MY ACCOUNT.

  14. भारतीय स्टेट बैंक राजापुर ब्रांच कोड 08975 कुंडा प्रतापगढ़ उत्तर प्रदेश के बैंक की हम बात कर रहें हैं मैं डेली बैंक चार महीने से जा रहा हु नया किसान क्रेडिट कार्ड बनवाने के लिए जाता हु तो बोल रहें हैं की हम नया किसान क्रेडिट कार्ड नहीं करेंगे जो पुराना है उसी का काम करेंगे और जो दलाल है उनका काम हो जा रहा है और मेरी फ़ाइल भी बनी हुयी है तो आप लोग ही बतायें की हम लोग क्या करें जल्द से जल्द इस पे कोई एक्सन लिया जाये.

  15. My complaint numbers are 4946728151rs. 20000 debited from my account due to atm server issue 7 day completed but till my complaint not solved.

  16. Rs 20000.00 has been deducted from my account due to malfunctioning of ATM. Complaint lodged on 10 Nov 18 vide ticket No. 4942010066. But toll date amount has not been credited in my account.

  17. श्रीमान जी
    मेरा Ticket no- 4933061897 ATM के संबंध में 6 नवंबर 2018 को कंपलेन दर्ज कराया था एटीएम कार्ड स्टेट बैंक का था और मैंने ₹6000 पंजाब नेशनल बैंक के एटीएम से निकाल रहा था जो कि पैसा मेरा एटीएम में ही रह गया और मेरे एसबीआई अकाउंट से ₹6000 कटौती कर दिया गया कंप्लेन करने के बावजूद भी कस्टमर केयर के द्वारा 7 दिन पूरा होने के बाद भी कोई कार्यवाही नहीं हो रहा है कृपया मुझे कोई सही सलाह दें ताकि मेरा ₹6000 मुझे मिल सके!!
    Mob-07587440088

  18. The time comes that all customer needs to move private bank. SBI is now totally bluff and corrupted …

  19. My account has been debited but the beneficiary account doesn’t Credit for 10000 rupees.

  20. SBI complaint system is totally useless. Nobody is worried about complaints. There were two fraudulent online transactions from my account. Complaints were lodged under ticket No 4829018219 & 4829018189. Message received complaint resolved. But requisite amount still not refunded. Hence SBI is befooling the customers.

  21. Sir/Madam My Ac Number is Block and Branch manager is said me KYC me. But I cannot Re new Account open.plz, reply me.

  22. My complaint numbers are 4853256432 rs. 2000 debited from my account due to atm server issue on 09.10.2018. COMPLAINT RAISED BUT TILL TIME CASH NOT RECEIVED IN MY ACCOUNT numbers are 4853256432.

  23. Rs.4000/-have has been debited from my account due to malfunction of ATM. Complaint lodged on 08.10.2018 vide Ticket Number-4839434456. But till the time, I have not received the amount in my account.

  24. 10000 rs have been debited from my account due to atm electrical issue on 10 October 2018, I’ve complained my ticket no is 4848913252. An early action is requested.

  25. My ₹800 has been deducted from my account will the atm transaction has failed due to power off… I registered my complaint 4/9/18 but the money has not refund yet…as it exceeds 7 working days..what is going on there in the SBI… No one resolving it… My complaint no is 4724255782…

  26. SBI complaint system is totally useless. Nobody is worried about complaints. There were two fraudulent online transactions from my account. Complaints were lodged under ticket Nod 4558585836 & 4558585791. Message received complaint resolved. But requisite amount still not refunded. Hence SBI is befooling the customers.

  27. My RS 2000 amount deducted on 01/09/18.Atm machine fault.my complaint no.47257723453
    But they told 7 days time. still not yet reversed. what should I do?

  28. My 5000 RS debited from my account due to ATM pawer off during withdrawal. I raised the complaint on 13/08/2018 but cash not received to till date.
    My complaint no 4669336012

  29. My complaint ticket no 4650872821. when I sent msg to 567676. it replies Dear Sir/Madam, The complaint with TicketNo 4650872821 is: Recommended for closure by Branch. what is the meaning of this msg

  30. Rs.5000 debited from my account due to server issue on04/07/2018 my complaint no 4560271349.

  31. 10000rs debited from my account due to server issue on 20-06-2018 at 9:26 am I’ve complained my ticket no is 4494068950. An early action is requested.

  32. Rs 10000 is deducted from my account I want to register a complaint with complaint number AP429243540487 but no resolved.

  33. 90000 rs have been debited from my account due to atm server issue on 01 June 2018. COMPLAINT RAISED BUT TILL TIME CASH NOT RECEIVED IN MY ACCOUNT

  34. My ATM-related complaint No AT429241953829 was logged on 06/5/18. when I call customer care they answer me issue will be resolved within 7 days. But, Online status shows that the complaint is under process. Sir, when will it got resolved ??

  35. My complain no AT429240471718 when I sent msg to 567676 it replies your complaint ticket no. Is recommended for closure by the branch what is the meaning of this msg

  36. Have registered the complaint on 16 to May 18
    Debiting ₹7050.00 as Locker rent. Had closed the same on 31/03/18. It is not yet reversed till day. The irony is , have debited rent one more time!! Now my I strongly feel like closing account before they loot again

  37. 10000 rs have been debited from my account due to atm server issue on 01 April 2018. COMPLAINT RAISED BUT TILL TIME CASH NOT RECEIVED IN MY ACCOUNT.

    (Your complaint has been registered with Ticket No: 4086381273. Plz, quote this no. while making an enquiry about your complaint.Expected resolution time is 7 working days.)

  38. sbi sbsy bekaar bank h。。service ni achi .mre account sy paise deduct ho gaye ..roz status k liy call karti sab zero na bank sunta h na koi or

  39. I had registered my complaint but to check the status I didn’t got the ticket number coz not yet got any message from them….

    • Download the yono by SBI app…Raise a complaint directly from there u ll get the ticket number.. And it’s the easy way to raise the complaint and to get a better response from the bank

  40. My ATM related complaint No 3884459424 was logged on 20/2/18. I got a message from my home branch that issue will be resolved within 7 days. But, Online status shows that the complaint is under process. Sir, when will it got resolved ??

  41. MY complaint was bank has not accepting cash in my PPF ACCOUNT OF RS.10000/- THE REPLY GIVEN WAS NOT ACCEPTING CASH DUE TO UNAVOIABLE REASONS, THE REPLY IS VAGUE HOW CAN I KNOW THE REASON WHY CANT I DEPOSIT CASH OF RS 10000/- IN MY ACCOUNT

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