Punjab National Bank is one of the oldest banks in the Indian banking sector. The bank started off its journey in the year 1894. The founding board members were eminent people from various parts of the nation. The bank also has historic significance as the first account in the bank was opened by the legendary Lala Lajpat Rai.
Even though lately the bank has been in some of the biggest controversies, but in the larger canvas, the bank has been able to hold on with the level of customer satisfaction, that the founding fathers of the organization might have expected.
The bank is currently recovering from a crisis but that doesn’t mean that they have done away with their customer service. They have in fact, only grown better in that. The services of the bank have been quite robust and with the internet and mobile taking over, the bank has evolved to match itself with modern-day demands.
Even though the bank looks forward to providing the customers with the smoothest experience possible, there are still times when they fail. Thus, the bank has also developed robust customer care and compliant services. Today, we would be discussing how one can check the status of their complaints after they have lodged a complaint with Punjab National Bank.
How To Check PNB Complaint Status Online
Being one of the most trusted banks in the nation, Punjab National Bank offers multiple options for users to track their complaints. The different ways and the process involved is listed below:
Method 1: Direct Calling
In case you want to know the status of your complaint, you can simply call Punjab National Bank Toll free number on 18001802222 or 18001032222. A quick reminder, please make sure that you have your reference number handy, cause you would be needing the same to get the status of your complaint.
Method 2. Through Email ID
You can mail the bank customer care officers directly at Email ID [email protected]. Please make sure that you mention the reference number while forwarding the mail. All you would need to do now is wait for the response.
Method 3. Through Mobile Banking
You can check the status of the complaint via mobile banking through the mobile app of the company, PNB ONE. Login the mobile banking, click on Service option and from there click on Track Your Complaint. Keep the reference number at arms reach so that you can refer when you are asked for the same.
Method: Through official Website
Step 1: Open the official Punjab National Bank website on your system. Now open lodge online complaint page and you will find an option to check the status of your complaint,
From the Complaint window, click on Track Status of Complaint/service. you can also directly visit link CGRMS status page https://www.pnbindia.in/ccsrms-status.aspx.
Step 2: Enter the captcha and the CRM Service Number (reference number) and you would be able to view your complaint status directly.
These are the ways by which you can check your Punjab National Bank Complaint Status online or offline. Each of the ways stated above would help the customers check the status of their complaint with each and thus give them a great experience, exactly what the Punjab National bank is known for.