How to Register a Complaint in PNB Online

Do you have an account with Punjab National Bank? Are you satisfied with the services? Recently the banking sector in India advanced rapidly with the newly introduced tech services and solutions.

The leading banks in India give high efforts to satisfy their customers. Sometimes the bank fails to address the customer needs that dissatisfy them. As an account holder, you hold the right to register a complaint and let the bank know about their terrible services.

You need not visit the bank to register the complaint. You can raise the complaint in PNB online.

Steps to register a complaint with Punjab National Bank online

Step 1: Open the web browser and visit the official website of PNB. Move the mouse cursor to the Customer Care Tab and select Complaint listed under How Do I option.

Step 2: You will get directed to the Redressal of Complaints List page. Click on Online Complaint/Service Request button.

online complaint pnb

Step 3: A new page will open displaying the CGRMS Form. You can open CGRMS form directly from here On this page, you need to enter/select the credential as applicable.

Step 4: Select Customer Type- PNB Customer or Non-PNB Customer and you need to select Complaint in Select Request Type in next field.

Step 5: If you have an account with PNB, you need to enter the PNB Account Number in the provided box. Provide your Mobile Number and Enter Customer Name, Email ID, and Pin Code.

cgrms pnb complaint form

Step 6: Now you need to select the Category from the list that displays Advances, Credit Card, ATM, Customer Service, Demat, Deposits, General Banking, Government Schemes, NRI Services, Remittance, Technology, and Wealth Management Products.

Step 7: Select the Type from Cash Department, Collections/Negotiations, Core Banking, Current Account, Lockers/Safe Custody, Operations of Accounts, and Saving Fund. Select the Sub Type as applicable and available on the list.

Step 8: Enter the Remarks as required. Enter the Code as shown in Image and click on Submit.

The process mentioned above is the easiest way to register your complaint in PNB. You need not visit the branch and waste your time. Access online services and register the complaint and allow the bank to help you.



  2. Respected sir,

    I am Mahesh G customer of Punjab national bank with account number 1251000400160138, IFSC PUNB0125100, I withdraw amount 2000 rs from union Bank ATM no. 7351, Tarabanahalli, hesaraghatta road branch, Bangalore, on 3rd March 2020 around 1 o clock, l got the message as debited from ATM but amount not dispatch from atm machine.

    So I request you to kindly consider my complaint and return back the amount which doesn’t dispatch but still send a message through my mobile. I try to lodge a complaint on the PNB website, but error got.

    Atm machine maintains by union bank, janapriya apartment, Chikkabanara, Bangalore. Please help me with this.

    Thanks with regards.

    Mahesh G
    PNB bank account holder.

  3. I made a UPI transaction via PNB app on 4th Aug 2019 twice it showed connectivity problem. After some time I tried again I got transaction successful along with UPI ref no to my reg. Mob no. Today when I made my passbook entry its 3 transactions with the same amount, the amount is debited. I called the receiving end & asked for the excess 2 refunds with my passbook copy as proof. The person to send his passbook copy stating he received only once. I called the customer care & he registered 3 complaints about all the 3 transactions. I had such an issue before with atm & I was asked to make a written complaint with the manager at the home branch. Now I’m no longer in the state of its home branch. I tried online form submission that to doesn’t work. What should I do now?

  4. I try to fill CGRMS form but it is not submitted, I facing this problem much time but submit process not done, please solve this
    I did online shopping but my money debited from account but the order does not place and myntra send my money back but it’s not credited in my account, I talk them and they give me reference id number30001090849083099999078 but nothing happened, please check this

  5. I tried to withdraw ₹ 10000 from my Axis bank debit card from Your PNB ATM located at Palwal main road near Alalpur chock, NH-2 shiv colony Palwal Haryana 121102. When I entered ₹ 10000. The ATM machine start vibrating and the pop-up message shown at screen ” Translation is successfully done” and then I got a message in my mobile that ” Withdrawn ₹ 10000 ( at time 16:55:37 Date 06-01-2019) and the amount deducted but I did not receive any amount. Due to power supply fail.

    Account holder name is Rohtash kumar (Axis bank)
    mob. no. 8901413492


  7. What should I do if PNB refrains from taking any action after I have filled the mentioned form and observed the above-mentioned procedure?

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