How to Register a Complaint in PNB Online

Do you have an account with Punjab National Bank? Are you satisfied with the services? Recently the banking sector in India advanced rapidly with the newly introduced tech services and solutions.

The leading banks in India give high efforts to satisfy their customers. Sometimes the bank fails to address the customer needs that dissatisfy them. As an account holder, you hold the right to register a complaint and let the bank know about their terrible services.

You need not visit the bank to register the complaint. You can raise the complaint in PNB online.

Steps to register a complaint with Punjab National Bank online

Step 1: Open the web browser and visit the official website of PNB. Move the mouse cursor to the Customer Care Tab and select Complaint listed under How Do I option.

Step 2: You will get directed to the Redressal of Complaints List page. Click on Online Complaint/Service Request button.

online complaint pnb

Step 3: A new page will open displaying the CGRMS Form. You can open CGRMS form directly from here https://www.pnbindia.in/CCSRMSForm.aspx. On this page, you need to enter/select the credential as applicable.

Step 4: Select Customer Type- PNB Customer or Non-PNB Customer and you need to select Complaint in Select Request Type in next field.

Step 5: If you have an account with PNB, you need to enter the PNB Account Number in the provided box. Provide your Mobile Number and Enter Customer Name, Email ID, and Pin Code.

cgrms pnb complaint form

Step 6: Now you need to select the Category from the list that displays Advances, Credit Card, ATM, Customer Service, Demat, Deposits, General Banking, Government Schemes, NRI Services, Remittance, Technology, and Wealth Management Products.

Step 7: Select the Type from Cash Department, Collections/Negotiations, Core Banking, Current Account, Lockers/Safe Custody, Operations of Accounts, and Saving Fund. Select the Sub Type as applicable and available on the list.

Step 8: Enter the Remarks as required. Enter the Code as shown in Image and click on Submit.

The process mentioned above is the easiest way to register your complaint in PNB. You need not visit the branch and waste your time. Access online services and register the complaint and allow the bank to help you.

45 Comments

  1. Dear Team,

    I done payment of PNB Rs 13,125/- dated 12/03/2022 to Fly Big company through the debit card (Net Banking) but the payment didn’t receive by the Fly Big company even though it didn’t get returned to my account.

    My A/C No. – 00380000128926
    Branch – Balaghat
    Complaint Date – 17/03/2022
    Complain the last digit no. – 83

    I try to connect many times with the Helpline Team but didn’t get a proper response & solution to my problem.

    Regards
    Tapan Rathod
    +91 9424766851

  2. Sir koi P N B Bank ka Adhikari ye comment
    Dekhta Hai to plz mujhe contact kre koi nhi sunta Hai sab free Ki salary le rhe hai

    • What is Punjab National Bank customer care number, 93394of pnb bank under complaint number

  3. मैंने PNB बैंक की ब्रांच में दिनांक 06.07.2021 को शिकायत दर्ज कराई थी कि मेरे खाते से 10000/- रू0 की धनराशि डेबिट हुई है। लेकिन आज तक मेरी शिकायत का समाधान नहीं हुआ है। PNB की सेवा खराब है।

  4. Today date4/8/2021 time 2.38 pm I am in pnb Basti jodewal branch (Ludhiana) bank manager told me our lunchtime 2 pm to 3 pm i call zonel office they told me the lunchtime is 2pm to 2.30 more than 15 people waiting outside but staff r did not reply any customer.

  5. Pnb serves bad my apps transaction feels but deduct my account 15 working day but not refund my money

  6. Sar mere a/c se 24 june se 14500 minas bata rhe he 4 baar branch me 5 baar online camplent dal chuka hu koi solution nhi nikla

    • I am a Customer of PNB Naktala Br.Kol 700047.I applied for the issuance of my new debit card on 15/11/21. But till now no card issued. I am in trouble. Can you help?

      • I am a PNB customer too applied for a new atm card. And it has been more than one 1month and still didn’t get the atm… PNB service is really poor

  7. Sir mera nam ram ratan h Or mere kcc m adik vyaj lga diya jbki maine jma bhi kiya h, bank m koi nii sunta kya kru m bhut presan hu

  8. Obc pnb me merge hue 1 saal ho gya pr abhi bhi aap log apna kaam kr rhe ho to hm jaise logo pr aap kb dhayan doge hme bank aate aate 2 hapte ho gye h pr mjhe n mra new passbook mila or n koi jaba roj khte h kl aana kl aana hme or koi kaam nhi h ….

  9. Sir maine 3bar mobile no. Apne ac me up deta karne ke liye diya par abhi tak mobile no up deta nahi kar rhe hai kis ksrd se mera mobile no. Up deta nahi kar rhe hai

  10. More than 16 months have passed by login complaint to the bank manager at Vashi and following regularly but the result is nil by mistake online transaction was done wrong and with all detail, I did not get a refund until now.

  11. Hello sir mera name pappu Kumar hai account kholbaye the 9month phlae uske atm card liye the uske baad account band kar diya hai uske baad branch visit kye the 1/06/21ko gaye the paper sb de diye the uske baad v account ko chalu nahi kye hai ab sir bolye kitna din hua hai 12month hone wala hai ek tho sie hmm bhira se bhara rathe hai branch manager sir bath nahi ho account no 17800001001381420hai please aapbse request hai chalu karba dijye sir branch hai simri bhaktiarpur sarsha. 852127

  12. I have a loan account in pnb applied for subsidy PMAY, loan sanction on 18th February 2019, till now I had not received a subsidy amount, many time I went branch fr same but they t not replying properly, they had done some mistake in the process, what I exactly don’t know, I complain about [email protected], but my query is still not solved, can anyone help me fr same, what I have to do to get a Subsidy amount.

  13. I immediately filed a complaint on customer care no O8OO 1291109//of pnb bank under complaint number IXXXXXXX02. Also, do service requests…

    • I am Susanta Sengupta customer of Punjab national bank with account number O93273284, IFSC I withdraw the amount of 20000 rs from PNB ATM, Shastrinagar, Ghaziabad, UP, on 17th March 2021 around 7.55 PM, l got the message as debited from ATM but the amount not dispatch from atm machine.

      So I request you to kindly consider my complaint and return back the amount. I immediately filed a complaint on customer care no O8927135992 of pnb bank under complaint number IXXXXXXX02. Also do service request from PNB ONE app reference ID- 12891052 and Backend reference ID CM1803202109054201,
      So requesting you to please arrange to back Rs.20000 in my account at your earliest.

      Thanks with regards.

    • halo sir account number sahi tha par ifsc code galat dal gaya tha meine patym se peise send kea tha oar mere account mein se peise cut ho gay hein vapis keise aege

  14. Hi sir I am Ash Bahadur Rai a/c no 00290100635 I have to apply for new atm card from titabor branch last 3 months ago but I didn’t get the card till now. can I knew the reasons, please..

  15. AMOUNT NOT RECEIVED YET. PLEASE DO THE NEEDFUL AT YOUR EARLIEST AND CONFIRM THE STATUS.
    I AM IN URGENT NEED.

    REGARDS

    SUSAN SENGUPTA 987386454

  16. Respected sir,

    I am Susanta Sengupta customer of Punjab national bank with account number 052621000679, IFSC I withdraw the amount of 20000 rs from PNB ATM , Shastrinagar, Ghaziabad, UP, on 17th March 2021 around 7.55 PM, l got the message as debited from ATM but amount not dispatch from atm machine.

    So I request you to kindly consider my complaint and return back the amount. I immediately filed a complaint on customer care no 911202490000 of pnb bank under complaint number IXXXXXXX02. Also do service request from PNB ONE app reference ID- 12891052 and Backend reference ID CM1803202109054201,
    So requesting you to please arrange to back Rs.20000 in my account at your earliest.

    Thanks with regards.

    Susanta Sengupta
    9873983454

  17. I have a much bitter experience with PNB, Branch-164600. The branch staff, Managers’ behavior, service is the worst. For 3 years I am requesting for the NRI Cheque book. But always they give excuses.

  18. I have a personal loan account in pnb, how can I know the number?06291-25768.. My contact number is

  19. Call:0988643595call Punjab National Bank customer care number // 0988343595// any problem anytime complaint

  20. FEW YEARS BACK I COUNTED RS 66,000 MANY TIMES. THEN MY FRIEND A SHOP KEEPER. WHEN DEPOSITED , THE CASHIER SAID IS ONLY RS 60,000. RS 6,000 JUST DISAPPEARED IN THE AIR.
    THE COUNTERS ARE SO HIGH THAT A CUSTOMER CANNOT SEE WHAT THE CASHIER IS DOING-

  21. SIR, ANY REQUEST FROM AIRTEL MONEY REGARDING WITHDRAWAL/DEPOSIT CANNOT BE ALLOWED PLEASE.MY A/C NO. IS 32000001000309

  22. Pnb serves bad my apps transaction feels but deduct my account 15 working day but not refund my money

  23. Respected sir,

    I am Mahesh G customer of Punjab national bank with account number 1251000400160138, IFSC PUNB0125100, I withdraw amount 2000 rs from union Bank ATM no. 7351, Tarabanahalli, hesaraghatta road branch, Bangalore, on 3rd March 2020 around 1 o clock, l got the message as debited from ATM but amount not dispatch from atm machine.

    So I request you to kindly consider my complaint and return back the amount which doesn’t dispatch but still send a message through my mobile. I try to lodge a complaint on the PNB website, but error got.

    Atm machine maintains by union bank, janapriya apartment, Chikkabanara, Bangalore. Please help me with this.

    Thanks with regards.

    Mahesh G
    PNB bank account holder.

  24. I made a UPI transaction via PNB app on 4th Aug 2019 twice it showed connectivity problem. After some time I tried again I got transaction successful along with UPI ref no to my reg. Mob no. Today when I made my passbook entry its 3 transactions with the same amount, the amount is debited. I called the receiving end & asked for the excess 2 refunds with my passbook copy as proof. The person to send his passbook copy stating he received only once. I called the customer care & he registered 3 complaints about all the 3 transactions. I had such an issue before with atm & I was asked to make a written complaint with the manager at the home branch. Now I’m no longer in the state of its home branch. I tried online form submission that to doesn’t work. What should I do now?

  25. I try to fill CGRMS form but it is not submitted, I facing this problem much time but submit process not done, please solve this
    I did online shopping but my money debited from account but the order does not place and myntra send my money back but it’s not credited in my account, I talk them and they give me reference id number30001090849083099999078 but nothing happened, please check this

  26. I tried to withdraw ₹ 10000 from my Axis bank debit card from Your PNB ATM located at Palwal main road near Alalpur chock, NH-2 shiv colony Palwal Haryana 121102. When I entered ₹ 10000. The ATM machine start vibrating and the pop-up message shown at screen ” Translation is successfully done” and then I got a message in my mobile that ” Withdrawn ₹ 10000 ( at time 16:55:37 Date 06-01-2019) and the amount deducted but I did not receive any amount. Due to power supply fail.

    Account holder name is Rohtash kumar (Axis bank)
    mob. no. 8901413492

  27. I HAVE TO LODGE THE COMPLAINT REGARDING TDS. SINCE LAST 3-4 DAYS IAM FILLING THE CGRMS FORM BUT NOT ACCEPTED ON SUBMISSION.

    • I am trying to fill an online complaint through CGRMS but unable to do so. Sir, I have a bank account at Punjab National Bank Dav college Jalandhar branch I am facing problem in getting a refund of money deducted online through POS of 13440001008304. Sir, I have done POS payment on 23rd Nov 2020 while purchasing mobile but the amount of 16000 was debited from the account but the shopkeeper said it is not received by them in their POS and refused to give us a mobile phone. I immediately filed a complaint on customer care no 18001032222 of pnb bank under complaint number IXXXXXXX82 and on 4th December 2020 chargeback to our account but till date that is 27th January 2021 it has not been credited to our account we have again filed an online complaint on bank customer care on 6th January 2021 under complaint number 1001755081 and 1001755112 we have also given written complaint on 9th December 2020 in the DAV college pnb branch bank we have approaching the bank authorities so many types and they are sending emails to their concerned authorities but till date, the matter has not been resolved please do the needful at the earliest and oblige as we are facing mental harassment because of it.

  28. What should I do if PNB refrains from taking any action after I have filled the mentioned form and observed the above-mentioned procedure?

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