The Department of Posts provides postal service in the name of India Post, which is governed by the Ministry of Communications, Government of India. In addition to the postal service, it also offers many customer-friendly services to its customers, such as postal banking, Postal life insurance, and many more services.
India Post is the largest available network for postal services in India. In fact, the majority of Indian citizens are benefited from using India Speed Post services because a lot of government scheme-related documents and some other essential parcels are delivered by India Post.
However, you may face some issues with the Indian Speed post services, such as delivery rejection or delay in delivery, parcels lost in transit, a product delivery in damaged condition, or any banking complaints and for some other reasons too.
While using Indian Post office services, you should know the way to register the complaint in India speed Post online. So let us get started.
Steps to Register Complaint in India Post Online
Suppose you are facing some issues while using India Post services, like delay in delivery of articles or loss of articles, or another problem. But for some reason, you are confused and not sure about registering a complaint in the India Post office. In such a case, you should follow the below-given easy and simple steps, such as:
Step 1. Open India Post’s official website https://www.indiapost.gov.in on your mobile phone or computer. Scroll down to find and click on the “Register your complaint” link.
Important Note: Suppose, for some reason, you don’t find the “Register your complaint” link, then click on the hamburger menu (three horizontal lines) at the top left of your mobile screen. After that, you will see many options under the Menu.
Now, click on the “Tools & Help” option, followed by a click on the “Help & Support” option, then click on the “Customer Complaints” option, and finally, click on the “Register Complaint” option.
Step 2: After that, a new page will open up before you. Here you will be asked to enter some information and select some options, such as type of mail service (whichever is applicable as per the given list; suppose your type of mail is a Speed Post Parcel, then select this option.) type of service (whichever is applicable as per given list; assume your type of service
is Delay in Delivery of articles, then select this option.), article number or tracking number, transaction date, booking office details, and description of your complaint (Maximum 500 characters; such as you may write that, “20 days have passed after booking, yet the booked Speed Post parcel has not been delivered to the consignee.)
Carefully enter all the required information in the given spaces and select the appropriate options as applicable. And upload a supporting document, such as a picture photo of the parcel’s booking slip showing the tracking number. Then enter the given Captcha code.
After completing the entries as mentioned above, click on the “Submit” button. Now, you will receive a message on your mobile phone that “Your Complaint has been registered with reference number:xxxxxxxxxx.
|Customer Care toll-free Number||18002666868|
|India Post Complaint Number||For state Wise list visit: https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx|
|India Post Complaint email||For state Wise list visit: https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx|
So this way, you can quickly register a complaint in the Indian post office online and resolve your issue instantly.
Final Important Thoughts
We expect that, after reading this knowledgeable post, you will quickly be able to learn and do the needful about registering online complaint in India Post.
However, you should know that all the official details and helplines of India Post are verified by Complaint Hub. You can use this information to raise your concern. Your grievances will be resolved within the given time limit.
If your complaint is not resolved or you are unsatisfied with the final responses of the India Post support team, then you may lodge a grievance with the higher officers (Grievance Redressal Officers).
The registered complaints will be resolved within the given time limit, by the concerned India Post department. If it is yet not resolved or unsatisfied, you may escalate to the higher authorities and Public Grievance Officer by CPGRAMS portal of the Central Government.
Be the first to comment