How to Activate Post Office Online Account For Balance Enquiry

Do you have a savings account at Post Office? Don’t you get time to check your account balance? Don’t bother! If you don’t get time to check the post office account balance physically, you can now check it from your home or office. The postal department has upgraded its services with modern technology. Modern technology has made many things easier. Now, you need not go to the post office in person for checking the account balance or for any other activity.

Postal Department embraced advanced technology and providing easy solutions to its customers. The postal department has hosted numerous of services online, and the customers can avail these services from their devices with internet connectivity. Before availing the online services of the postal department, you need to get registered for internet banking. You can register for accessing online services only at the post office at which you have opened the savings account.

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Upon your request, the concerned officials at the post office will guide you throughout the process. You need to have patience as it will take around ten days to process your request for online access. You will receive the login details by post, or even you can collect the login details personally from the same post office. Now you are ready to check the post office account balance online!

Steps to Activate India Post Internet Banking Online

Step 1: Turn-ON your internet accessing device, i.e., computer or laptop. Open the updated web browser and open the official website of Department of Posts: You will get directed to the official webpage where you can access your account online.

new user activation india post internet banking

Step 2: There is a separate tab on the page for New User Activation; click on the link, and you will get directed to another page.

Step 3: You need to activate your online account, entering the New User Activation details received from the Department of Posts. You will see two separate tabs on the page, i.e., Customer ID and Account ID. Filling both the boxes is mandatory. Fill both the boxes and ‘continue‘.

enter account id and customer id of india post office account

Providing the details, you will receive activation confirmation with a User ID. Change the by default User ID and Password for security reasons.

Important Note: The password you set must be powerful so that any unauthorised person will not be able to access your account. You also must change the password frequently to avoid phishing.

How to Check India Post office Balance Online:

  1. To access your account login to the DoP e-banking portal with new User ID and click on Login.
  2. The next step is to enter the password.
  3. Now you have successfully logged in to your account. Just click on Accounts tab, available balance in your account will be displayed on screen.
What all can you manage the account section with online access?
  • Summary of the Account
  • Savings account
  • Information about RD account
  • Accounts particulars of PPF
  • Account details of TD
  • Information about NSC
  • Detail information about Loan on RD
  • Detail specification about Loan on PPF
Information about Tax deduction Activities to perform under transaction
  • Managing the Payee
  • Managing the Billers
  • Transferring funds within DOP accounts
  • Transferring funds outside DOP accounts
  • Withdrawal from PPF account
  • Viewing the scheduled transactions
  • Paying to the PPF Account or Repaying any Loan on PPF
  • Viewing the recurring instructions
  • Paying the RD accounts
  • Viewing all the involved Transactions
Repaying the Loan on RD You also get access to general services like
  • Checking the registered Mail ID
  • Inquiring about the Facilities
  • Making Requests for Services for post office account balance enquiry, you need to select Accounts Summary or Savings accounts details. Remember your User ID and Password for further transactions.

Important Note: If you in case forget your Internet Banking username you need to contact the post office branch and get re-registered. If you forget the login password, you can simply click ‘Forgot Password‘ on the page and generate a new password which you will receive at your registered email ID.

You must enter the User ID and Password with fast actions or else the session will be timed-out and once again you have to start from the first! Accessing your post office account online is quite easier and time-saving option. You need not visit the post office every time to check your account balance. Make sure to register for online access and check your account at your available time!


  1. I just enabled online banking for My post office acct. My post office SB account which is linked to my online banking account is showing zero balance but that is not the case. What can I do to resolve this?

  2. I am not able to open the ebanking site on my laptop. It is giving a Fatal error Your session has expired. When checking with the post office they asked me to change the network. I have 4 networks and I tried all 49BSNL/ACT/JIO/Airtel) but not working on the laptop. The same site opens on the phone with an Airtel connection. Now, where is the problem?

  3. CIF number is Customer ID, but even if I enter the correct CIF and Account ID the eBanking and press continue the web form shows an error “Please enter a valid Customer ID”.
    I visited the Post office Incharge but the charge is inexperienced in resolving this issue.

    • Sir, I want to check my SSA Accounts details online and also want to deposit money online for that I want customer ID, but when I trying to enter my CIF Id as customer Id and A/C account ID, reply comes that please enter valid customer ID. please tell me how can I get customer ID as I opened my account in Naval Base Karwar Post Office, Karnataka and now I m transferred in Delhi permanently.

  4. I created my internet log in recently. Before doing “New User Activation” I created a password and the system has got locked. How to get it unlocked?

  5. Sir I holding a saving a/c and R d account in the post office but I lost my account book So how can I track my account and Re-issue my account booklet.

  6. Sir, Entered CIF ID as given in passbook but it says “Please enter valid Customer ID”. Please advise.

  7. MY CIF NO IS 873580212 AND REGISTERED MOBILE NO IS 9831859068.


  8. SIR Enter CIF ID In custumer id field and Enter the account Nubber in account id field.


  10. My Post office account no is xxxxx78. please register mobile for a balance check.
    My number 8857948158

    • Sir enter CIF id in customer ID field and enter the account number in account id field.

      • He already told that CIF ID is not working…this means he had tried CIF ID in customer ID field and not succeeded in registering…India gov makes all services hard to enroll in… I don’t know why. They should make the enrollment as easy as registering with atm card number and pin…Just my opinion

  11. Dear sir
    I have no customer Id and account id.
    How can I get bought id’s. Please help me sir.

  12. I want to reactivate my saving account in ashok Nagar branch please help me what is the process of it I m 94 year old…. Please help me as soon as possible

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