How to get refund if Phonepe transaction failed but money debited

PhonePe is one of the first payment apps that is built on the Unified Payments Interface (UPI). This digital payments company was launched in December 2015 and supported 11 languages. PhonePe app provides its users with the facility to receive and send money, check bank account balances, make Point of Sale (POS) payments, buy gold, and perform a wide range of important transactions through its app, including mobile phone recharge, DTH digital satellite service payments, electricity bill payments, gas bill payments, and many other bill payments.

However, sometimes it may happen when a UPI transaction fails through the PhonePe app, but the amount gets debited from your bank account. Then you should know the ways to get a refund if the PhonePe transaction failed but the money debited.

2 Ways To Get a Refund if the PhonePe transaction failed but money debited

Suppose you are using the PhonePe app to make some transactions or bill payments. For example, suppose your money is deducted from your bank account for a failed payment. You want to get your money back deducted from PhonePe. But for some reason, you don’t know the ways to get a refund if the PhonePe transaction failed but the amount was deducted. In such a case, to learn the needful, you should follow the below-given simple and easy steps, such as:

Phonepe transaction failed but money debited

You should know that there are two ways to get your deducted money back, such as: by booking a “Ticket” method and by calling the PhonePe customer care service number. Let’s check both ways as described below:

1. Book A Ticket

Step 1. Open the PhonePe app on your mobile phone. After that, a new interface will open up before you click on the “History” option at the bottom right corner of the mobile screen.

Now, you will see a detailed list of your transactions along with your failed transaction. For example, suppose you made a payment of Rs. 70, to Kaichi salon at 10:42 AM on 22 October 2022. But it failed.

Phonepe transaction failed

However, Rs. 70 has been deducted from your bank account, and neither this amount has been paid to the Kaichi Salon nor refunded to your bank account. In such a case, click on the failed transaction entry.

Step 2:  After that, a new page will open up, showing the “Transaction Failed” title with time, date, recipient, and amount. Click on “Contact PhonePe Support” at the bottom of the page.

contact phonepe support

Step 3: After that, a new interface will open up before you. Now, you will have to book a “Ticket .”To do that, click on the “VIEW TICKETS” tab at the top right corner of the mobile screen. Then select your favorite language and click on the “CHANGE LANGUAGE” option. Finally, suppose you choose the English language.

money not refunded by phonepe

Now, click on the “Money not refunded” option.

Step 4: You will receive a message from PhonePe, click on the “I want the refund sooner” option. After that, you will receive a message that a “Ticket number” has been created for you for further reference.

phonepe money refund request

However, the PhonePe support team will arrange to refund the failed transaction amount within 24 hours. If still your deducted amount is not refunded within the next few days, then you can access this “Ticket number” under the “View Tickets” option at the top of the mobile screen and remind the PhonePe support team to do the needful.

2. Make a Call To Customer Care

In this method, you will have to call the PhonePe customer care service numbers: 02268727374 or 08068727374. After that, explain to them about your failed transaction, such as the date of the failed transaction, the amount, and the transaction ID.

Then the concerned Phonepe officials will manage to do the needful. By following this method, your failed transaction amount will be refunded to your bank account within a few days.

So this way, you can easily and quickly learn to get a refund if a PhonePe transaction failed but money is debited. You can choose any method according to your convenience.

The Concluding Thoughts

That’s all. We hope you have now gotten the solution and the simple ways to get a refund if the PhonePe transaction failed but the amount was deducted from your account.

However, sometimes you may wonder why the refund shows as successful on the PhonePe app when the amount has not yet reached your bank account. This may happen because PhonePe marks refunds as successful as soon they receive confirmation from your card issuing bank that the money has reached them.

This is because your bank does not inform Phonepe about depositing the money into your account. In case of card refunds, the money is deposited into your card account within 1 to 2 days. However, sometimes your card issuing bank may take longer than usual due to technical difficulties and glitches or other issues in the banking system.

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